EXPERIENCE

Jennifer Labs is a results-driven, award-winning Digital Transformation Leader and Customer Experience Strategist with a proven track record of translating business vision into actionable, scalable change. She brings deep expertise in leading Fortune 50 enterprises—including Comcast and AT&T—as well as emerging brands, through high-impact technology implementations, customer experience innovation, and operational optimization. Jennifer specializes in aligning people, process, and platforms to deliver measurable value across every stage of transformation. 

• BA in Public Relations, University of Arizona
• MBA in Marketing, San Diego State University
• Six Sigma Certification, The Council for Six Sigma Certification (CSSC)
• Comcast PROSCI ADKAR Change Management Program
• Graduate, The Wharton School of the University of Pennsylvania Comcast Women in Leadership Program
• Graduate, Betsy Magness Leadership Institute (BMLI) Women in Cable Telecommunications Program

Featured in:

• Oracle’s PROFIT Magazine: Big Ideas “Changing Channels”
• SQM Group Book on FCR Best Practices - Comcast Case Study