EXPERIENCE
JENNIFER LABS
CX/EX & Digital Transformation Executive
CRM/CMS Modernization | Journey Redesign
Business Operations | Change & Adoption Leader
Enterprise Integrations & Transformation Leadership
Jennifer Labs has spent her career working at the intersection of customer experience, employee experience, digital platforms, and operational transformation.
With a proven track record of translating business vision into actionable, scalable change, she brings deep expertise in leading Fortune 50 enterprises—including Comcast and AT&T—as well as emerging brands, through high-impact technology implementations, customer experience innovation, and operational optimization.
Across every role, the focus is the same: Create experiences that work — for customers, employees, and the business.
- BA in Public Relations, University of Arizona
- MBA in Marketing, San Diego State University
- Six Sigma Certification, The Council for Six Sigma Certification (CSSC)
- Comcast PROSCI ADKAR Change Management Program
- Graduate, The Wharton School of the University of Pennsylvania Comcast Women in Leadership Program
- Graduate, Betsy Magness Leadership Institute (BMLI) Women in Cable Telecommunications Program
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