RESULTS

TECHNOLOGY TRANSFORMATIONS

TECHNOLOGY TRANSFORMATIONS

TECHNOLOGY TRANSFORMATIONS

Led the creation and delivery of Comcast’s proprietary EINSTEIN 360 Sales & Service CRM Platform including Knowledge Management & Ticketing
Implemented Rescue Spa's e-Commerce Transformation with Adobe Commerce Platform and NetSuite Finance/ Warehouse / Inventory Management System
Built AT&T’s Wireless Micropayment Billing Platform
Managed AT&T’s National Wireless Network Conversion from TDMA to GSM

BUSINESS TRANSFORMATIONS

TECHNOLOGY TRANSFORMATIONS

TECHNOLOGY TRANSFORMATIONS

Modernized Ecommerce Operations Including New Warehouse, Customer Service Team And Inventory Management System
Streamlined Customer Service Operations Improving the Customer Experience and Impacting 80k+ Frontline Employees
Brokered The Sale Of Insurance Franchise
Managed Multi-million-dollar Luxury Construction Project

PRODUCT LAUNCHES

TECHNOLOGY TRANSFORMATIONS

PRODUCT LAUNCHES

Luxury Skincare Product Line
Upscale Restaurant Bar
Cable-Wireless Mobile Service
Prepaid Wireless Product
Wireless Internet Product

COMMUNICATIONS

TECHNOLOGY TRANSFORMATIONS

PRODUCT LAUNCHES

Authored Commercial Adult Fiction Novel
Created Educational And Marketing Collateral Copy For Numerous Businesses
Wrote Wireless Local Number Portability (WLNP) AT&T Company White Paper
Created Wireless Sales Training Program