RESULTS
TECHNOLOGY TRANSFORMATIONS
TECHNOLOGY TRANSFORMATIONS
TECHNOLOGY TRANSFORMATIONS
- Led the creation and delivery of Comcast’s proprietary EINSTEIN 360 Sales & Service CRM Platform including Knowledge Management & Ticketing
- Implemented Rescue Spa's e-Commerce Transformation with Adobe Commerce Platform and NetSuite Finance/ Warehouse / Inventory Management System
- Built AT&T’s Wireless Micropayment Billing Platform
- Managed AT&T’s National Wireless Network Conversion from TDMA to GSM
BUSINESS TRANSFORMATIONS
TECHNOLOGY TRANSFORMATIONS
TECHNOLOGY TRANSFORMATIONS
- Modernized Ecommerce Operations Including New Warehouse, Customer Service Team And Inventory Management System
- Streamlined Customer Service Operations Improving the Customer Experience and Impacting 80k+ Frontline Employees
- Brokered The Sale Of Insurance Franchise
- Managed Multi-million-dollar Luxury Construction Project
PRODUCT LAUNCHES
TECHNOLOGY TRANSFORMATIONS
PRODUCT LAUNCHES
- Luxury Skincare Product Line
- Upscale Restaurant Bar
- Cable-Wireless Mobile Service
- Prepaid Wireless Product
- Wireless Internet Product
COMMUNICATIONS
TECHNOLOGY TRANSFORMATIONS
PRODUCT LAUNCHES
- Authored Commercial Adult Fiction Novel
- Created Educational And Marketing Collateral Copy For Numerous Businesses
- Wrote Wireless Local Number Portability (WLNP) AT&T Company White Paper
- Created Wireless Sales Training Program
Companies & Clients
